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The girl who was assisting me having a wheel chair experienced no understanding of the DWF airport by itself. When she couldn't get me towards the boarding gate she remaining me on the way.
I planned to have a minute to call out the excellent client service Connie Sanders in the Dallas office gave my spouse And that i in an extremely stress filled problem. Connie went earlier mentioned and over and above to be sure we ended up looked after and her volume of notice to fixing our problems loaded day was remarkable, she one handedly restored my faith within your organization and he or she deserves congratulations with the function that she does.
Very last thirty day period, I traveled on American Airways from Portland, Maine to Washington, DC. I am able to’t let you know ample about the wonderful service I been given. I asked for a wheelchair for equally airports as well as the chair and attendants have been ideal there and went previously mentioned and over and above the decision to responsibility.
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I felt compelled to state which i can now not fly with you, while you carry on to take care of persons with out respect. The most up-to-date, the service Puppy situation. What exactly is Improper using your instruction? What ever it really is, I can not fly with an organization that can't thoroughly practice its staff. Fantastic bye!
I am composing to specific my disappointment with my new vacation. I made preparations by way of American Airways in order that I could use my details and I used to be happy with that. I obtained a good value. On account of an unexpected and unlucky stability breach at Albany Airport my flight to Norfolk was delayed two hrs. We rebooked to Newport Information in lieu of Norfolk for getting there at a good hour. Our luggage nevertheless went to Norfolk. We rented an automobile and picked our baggage.About the return flight and checked our baggage and afterwards bought an email from YOU telling us of a delay and based upon the information YOU supplied we rebooked to a afterwards flight.
I like AA but remember to ensure that they be certain things like the entertainment as well as other points are thoroughly checked…..specifically for the extensive haul.
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My spouse and i experienced a flight leaving Richmond Virginia using a closing spot of Seattle Washington. We've been acquainted with traveling and experienced flown other airlines earlier that week intending to and from many destinations. We experienced all our information and went to make use of the American Airways kiosk to print our boarding passes. The kiosk didnt question if those who are flying are armed forces personnel so we started off about and waited in line to speak to the representative on the counter. When we were up for the counter we explained to a Girl powering the counter that my husband is within the navy and we experienced two bags to check in. Thats once we have been educated that our baggage wherever over excess weight and It might be 250$ more. We requested with the Girl to indicate us in which the offer pricing is composed. She was not able to deliver that details and went on to tell us we could glance it up ourselves. My partner who's enlisted in the U.S. Coastline Guard hasn't experienced to pay extra or any volume for baggage, on orders or personal. My husband gave her the 250$ and that is once the agent we have been speaking with before long became extremely impolite and threatened to terminate our total flight.
For starters, major many thanks and shout out for your Cust Svc rep Laura. She is extremely welcoming and was able to handle my problem quickly. You must really feel very fortunate to have her as an staff.
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Distressing plenty of to pay for a superior value to the round-journey ticket, distressing plenty of that there was a end —— I have had a few non-stoppers going to Cleveland from Albany prior to now. It makes me concerned about traveling.